Refund and Returns Policy
Overview
Thank you for choosing Royale Optics for your eyewear needs. We strive to ensure your satisfaction with every purchase. Please review our Refund and Returns Policy below:
Returns
- You may return products within 30 days from the date of purchase.
- Items must be in unused and undamaged condition, with original packaging.
Refunds
- Refunds will be processed once the returned items are received and inspected.
- Original shipping charges are non-refundable.
Exchanges
- We offer exchanges for defective or damaged products. Contact us within 7 days of receiving your order for assistance.
Return Process
- To initiate a return, please contact our customer service team at opticsroyale@gmail.com with your order number and reason for return.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or damaged.
Refund Timeframe
- Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
Customized and Clearance Items
- Unfortunately, we do not accept returns for customized or clearance items unless they are defective or damaged.
Contact Us
- If you have any questions or concerns, please reach out to our customer service team at opticsroyale@gmail.com.
Royale Optics reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current information.
